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Support

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ITech Solutions provide support services through online Live Chat, Telephone Helpdesk, Remote Support and On-Site visits for issues that cant be solved from the office.

Technical Support Options

Person
 Online Live Chat
ITech Solutions provides a free support service via our website, if you have any technical issues simply just visit our site and start chatting live to one of our technical team.   If no one is online free free to leave them a message and they will get back to you  when possible, you can also  leave any questions you have on our fourm.

Telephone Telephone Support
ITech Solutions offer free technical support for for any suitable technical fault or issue for ITech Solutions to manage and resolve. ITech Solutions will log the call in our helpdesk system and a call reference will be passed to the Customer. ITech Solutions will then attempt to resolve the enquiry or fault over the telephone.  If the issue can not be resolved over the phone the caller can purchase support tokens which will enable ITech Solutions to remote access their PC/Network to resolve the issue. Other more urgent faults or faults that require attendance onsite may be resolved by other ITech Solutions. support contracts(see below).

Network Monitoring Network Monitoring
ITech Solutions provide this service as a standalone service or can be supplied as part of a Telephone Support contract. The hosts specialist Network Monitoring and Alerting Software capable of monitoring millions of devices, services and logs, 24 hours a day, seven days a week. The server sends out active alerts by e-mail or SMS message to specified groups and individuals, informing you of the specific error or fault that the system was programmed to monitor.
I Tech Solutions bring the future technology of tomorrow to you today. Our team will ensure you get the best possible service, we will not only offer you the best solution we will also provide you with a secondary cost effect solutions so you can decide which is best for your company.